FAQ

CatchyPrice.com

What is CatchyPrice?

CatchyPrice is changing the face of online shopping by offering the absolute lowest prices on the items consumers truly want and need. Built solely off the power of spectacular discounts, CatchyPrice has delighted its consumers with good quality products.

CatchyPrice has become the destination for those who seek great prices and just as importantly, those who enjoy casual shopping for fun. Now, CatchyPrice is looking to position itself for the future by building a service-centric brand dedicated to keeping its customers excited, loyal, and constantly surprised by what they find, at prices that make purchasing a no brainer.

How CatchyPrice works

Daily Deals are posted every day and remain the quantity lasts. You snooze you lose. If it was a popular item, it just might be featured again….so stay tuned.

Products are divided into different categories. These shops feature some of our best sellers and hottest deals and will run until our stocks are depleted. Be sure to check back often for truly triumphant finds.

I like the deal - how do I get it?

Just click "Buy Now” before the offer ends, and you will be redirected to the cart and then checkout page. If you are a first time customer, you will be asked to register an account, after which you can place your order.

What condition are products in?

Items listed on the site are new in original packaging which allows for even greater savings. The item's condition can be found listed under the "Description" section of the product page.

How is the List Price determined?

The List Value is a price that CatchyPrice found that the same or a comparable product would go for at other retailers. The List Value generally represents the prevailing price at retail, but doesn't indicate the lowest price available anywhere.

Are your products under warranty?

Most items sold on CatchyPrice are covered under a limited warranty. The exact length of the warranty can be found under the "Highlights" section of the product page.

Site Navigation Help

Early bird wins the deal

Sales in CatchyPrice can start and end at any time depending upon the stock quantities or vendor's timelime, however you can always check back if you see items sold out or disappear from the list. All deals are time sensitive and all items are sold on a first come, first served basis.

Join our Community

Social media is a way for us to connect with you on a personal, fun level while providing you exclusive deals, sweepstakes, contests, and more. Visit us on: FacebookTwitterPinterest.

Check back every day

Join the half a million people that make CatchyPrice a daily stop on the web surfing. Visiting our site each day is a great way to ensure you don't miss out on that unbeatable deal that you've been pining for.

Orders & Payments

What payment options do I have?

We accept American Express, Master Card, Visa and Maestro. All payment methods require a U.S. billing address.

For your protection, your credit card number is safely transmitted by SSL directly to a secure electronic vault, and never stored on our servers. Your Credit Card account will be charged immediately upon placing your order.

How can I check my order status?

You can log in to your CatchyPrice account and check your order history, where you can verify that your order went through. If it's not there, the order did not go through. If you see that funds were removed from your account, please allow 3-5 business days for the hold to be released.

Can I cancel my order?

Unfortunately, we cannot guarantee the ability to change or cancel an order once it has been submitted. You can always write to support@catchyprice.com regarding your order or billing queries and will get best of our assistance.

Note: CatchyPrice.com reserves the rights to cancel / pending any order anytime without explanation which has any error, omision, fraudulant attempt or due to any technical reasons from our end.

Why do I have duplicate charges on my credit/debit card?

The most common cause of duplicate charges on a card will occur when clicking the "confirm" button more than once. If you see more than one charge on your card, check the ‘My Account’ section of our site. If you do not see more than one order listed under your account, the second charge is what is known as a "Verification Hold".

Most "Verification Holds", or AVS, occur when a bank or credit card company’s files list an old address on your account. When this happens, the bank often puts a hold on the card, which should be released within 3-5 business days.

How can I pay with my prepaid debit card?

Any payment method on our site requires a verified U.S. billing address. By default, most prepaid cards do not have an address associated with them. You must contact your card provider to add a verified address to your prepaid card. The number to call to associate your address with your card is typically located on the back of the card.

Shipments

How long it will take to receive my order?

Usualy it takes 3-5 days for processing of an order and another 7-8 days to be delivered at your doorstep, this may vary from 5-15 days so we give 2 weeks timeline to our customers. We ship through FedEx, USPS and UPS Mail Innovations services.

Do you ship outside United States?

No currently we DO NOT ship outside United States. We have a plan to include other neighbor countries soon. Customers will be notified by email alerts whenever we add new country for shipments. We cannot ship to any address outside of the United States - including military addresses outside the United States. No deliveries to Hawaaii, Alaska and Puerto Rico as well.

How can I track my order?

Once your order is initiated and ready to ship we will update your order with a tracking number along with a short name of shipping service. You can track your order anytime online using provided tracking number(s). You can use following links for tracking:

FedEx:
https://www.fedex.com/fedextrack

USPS:
https://tools.usps.com/go/TrackConfirmAction!input.action

UPS MI:
https://www.ups-mi.net/packageID/

DISCLAIMER: Any shipment goes to exception or undelivered to any address (provided by the customer), CatchyPrice will not be responsible to re-ship or any follow-up to be done with Shipping Company. This is advised to customers to enter their shipping addresses carefuly, otherwise customers will face the delays and need to contact their nearest shipping service office for address correction and further follow-ups.

Returns

What is your return policy? 

If your product is defective within 15 days of receipt, please contact Customer Service for a return authorization (RMA). RMAs are required for all returns. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 25 percent. When contacting Customer Service, please be sure to include the following:

  • Order number
  • The product you wish to return
  • Reason for return (Please specify)
  • All original packaging if the product has been opened
  • Would you prefer a refund or an exchange (we cannot guarantee availability)

Products that are listed as Manufacturer Warranty Only under "Specs" require contacting the manufacturer. If the item is defective and still under warranty it cannot be returned.

How long does it take for a refund to show on my account?

Once a refund has been issued, you should see it reflected on your account within 3-5 business days.

Support

I have not received a response from the CatchyPrice Customer Service team.

Response time varies based on volume and may take up to 3 business days. Please check your spam folder as our reply may be redirected there.

To prevent our emails from going to your spam folder, please add support@catchyprice.com to your contact list to ensure that you receive our response. We answer ever email we receive, so please ensure that you check the same email account you used to contact us.

Vendors

I have a product you may be interested in selling, whom do I contact?

Looking to join the team of happy CatchyPrice Vendors? Feel free to send us a message to vendors@catchyprice.com. We can’t wait to hear what we can do for you so send us an email and a member of our buying team will get back to you.